Uudenmaan Seuramatkat Privacy Policy
General
Uudenmaan Seuramatkat Oy (company ID: 0125815-0) is committed to protect all the personal data handled in our company. The data will be handled securely and all the laws and regulations will be followed according to GDPR.
When you book or register for any of our services, you may provide us with:
Your personal details, including your address, email address, phone number and date of birth. Passenger information, passport details, other ID document details. Insurance details. Relevant medical data and any special, dietary, religious or disability requests. Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or other payment information.
When you browse our websites, we may collect:
Information about your browsing behaviour on our websites and mobile apps. Information about when you click on one of our adverts, including those shown on other organisations’ websites.Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details. Social preferences, interests and activities.
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:
Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details. Details of emails and other digital communications we send to you that you open, including any links in them that you click on. Your feedback and contributions to customer surveys and questionnaires.
Other sources of personal data:
We may use personal data from other sources, such as specialist companies that supply information, retail partners and public registers.
Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.
Personal data you provide about other individuals:
We use personal data about other individuals provided by you, such as those people on your booking.
By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.
We use your personal data in a variety of ways:
- We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.
- We want to serve you better so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you.
- We need to process your personal data so that we can manage any promotions and competitions you choose to enter, including those we run with our suppliers and retail partners. For example, if you win a prize.
- We may invite you to take part in customer surveys, questionnaires and other market research activities.
- To help us to better understand you as a customer, and to be able to provide you with services and marketing communications (including online advertising relevant to your interests), we may combine the personal data we collect when you make purchases in-shop with personal data collected from our websites and other sources.
- We do not sell your personal data to third parties.
- From time to time we may send you relevant offers and news about our products and services in a number of ways, including by email. We may also send you information about other companies’ products and services that we believe may be of interest to you. We will only do this if you previously agreed to receive these marketing communications.
- When you book or register with us we will ask if you would like to receive marketing communications. You can change your marketing preferences online, over the phone, using the ‘unsubscribe’ link in our marketing emails, replying STOP to the short code in our marketing text messages or by writing to us (e.g. email) at any time.
- You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products or services.
- In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies.
- We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, advertising campaign, market research, processing payments and delivering products and services.
- We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.
- When we share personal data with other organisations we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
- We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.
- So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.
- We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.
- When you order or buy products or services from us we may share your personal data with credit reference and fraud prevention agencies. That means looking into any records we hold about you and your records with credit reference agencies or fraud prevention agencies.
- We may also do checks to confirm your identity. That is to help protect you from identity theft and other types of fraud, and to prevent and detect crime or money laundering.
Protecting your personal data:
We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by organisations operating outside the EEA who work for us or for one of our suppliers. We require appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Notice.
Data retention:
We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.
Cookies:
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience.
Social Media:
Our website may contain social media features such as Facebook, Twitter, Google+ and Pinterest that have their own privacy notices. Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.
Accessing your personal data:
You have a right to ask for a copy of the personal data we hold about you. You can write to us asking for a copy of other personal data we hold about you.
Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs.
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know.
You can also ask for your personal data to be rectified or erased, to object to the processing of your personal data and, where technically feasible, to ask for personal data you provided to be transmitted to another organisation.
We will update or erase your data, unless we have to keep it for legitimate business or legal purposes.
You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the Information Commissioner’s Office.
Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorised to make such a request or complaint when you contact us on behalf of someone else.
Changes to above notice:
This Notice replaces all previous versions. We may change the Notice at any time so please check it regularly on our website for any updates. If the changes are significant, we will provide a prominent notice on our website including, if we believe it is appropriate, electronic notification of Privacy Notice changes.
Version 1/2019
More information regarding The EU General Data Protection Regulation (GDPR)